Shipping policy
Shipping Policy
Last updated: December 2025
Thank you for shopping with Gharelo. We are committed to delivering quality home essentials to your doorstep across Pakistan in a timely and reliable manner.
1. Shipping Locations
Gharelo currently delivers nationwide across Pakistan, including major cities and most remote areas.
If your area is not serviceable by our courier partners, our team will contact you before processing your order.
2. Order Processing Time
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Orders are processed within 1–2 business days after order confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During sales or peak seasons, processing times may be slightly longer.
3. Delivery Time
Estimated delivery time after dispatch:
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Major Cities: 2–4 business days
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Other Cities & Remote Areas: 3–7 business days
Please note that delivery times may vary due to weather conditions, public holidays, or unforeseen courier delays.
4. Shipping Charges
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Shipping charges (if applicable) are calculated at checkout based on your location and order size.
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Gharelo may offer free shipping on selected products or promotional orders.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
Please ensure someone is available at the provided address to receive and pay for the order.
6. Order Tracking
Once your order is dispatched, tracking details may be shared via SMS or WhatsApp, allowing you to monitor your shipment.
7. Delayed or Lost Orders
If your order is delayed beyond the estimated delivery time, please contact us and we will assist you promptly by coordinating with the courier service.
8. Incorrect Address
Customers are responsible for providing accurate shipping details.
Gharelo is not liable for delivery delays or failed deliveries caused by incorrect or incomplete addresses.
9. Damaged or Missing Items
If you receive a damaged product or a missing item, please contact us within 24 hours of delivery with clear photos or videos for verification.
Kindly refer to our Return & Refund Policy for further details.
10. Contact Us
For any shipping-related questions or concerns, feel free to reach out:
Gharelo
📧 Email: gharelo84@gmail.com
📞 Phone/WhatsApp: 0315-9612685
